1. Introduction
Bulk/ batch payment allows the user/customer to post his/her consent at PISP to initiate multiple payments to one or more beneficiaries, wherein the PISP provides this instruction to the customer’s ASPSPs (banks). The user/customer can select the date of payment to the respective beneficiaries as per his/her requirements. This use case is applicable mainly for corporate customer. Few sample bulk/batch payments includes salary payments, multi-invoice payments, supplier payments, multiple refund processing, etc.
2. CX Guidelines
2.1 Bulk/Batch Payment
2.1.1 User Journey
Users/Customers can initiate, through PISPs, single international payments from their BHD or foreign currency payment accounts. Payments can be made in any currency and to any country, using a number of routing options in order to meet the priority required, provided that functionality is available to users/customers when making international payments directly from their online payment account.
The authentication approach used in this journey replicates journey 1.1.3, where there is supplementary information to be displayed. If the payment order is incomplete then the principles of journey 1.1.2 apply. If all details of the payment order are provided by PISPs and ASPSPs decide not to display any supplementary information, then the principles of 1.1.1 may also be applied.
2.1.2 CEG Checklist and CX Considerations:
S. No. | Requirements and Considerations | Participant | Implementation Requirements |
1 | PISPs should either allow users/customers to specify any of the below information or pre-populate this information on their behalf for the bulk & batch payments:
| PISP | Required |
2 | User/Customer payment Account Selection: If PISPs allow users/customers to import/upload a batch/bulk file of payments, then the file may contain one user/customer payment Account (for bulk) or multiple user/customer payment Accounts (for batch). In this case PISPs should not allow the customer to define a user/customer payment Account for the bulk or batch. PISPs could read the file and pre-populate the user/customer payment Account in the case of bulk payments. Moreover, PISPs could use the user/customer payment Account sort code(s) to identify and pre-populate the user's/customer's ASPSP that the bulk/batch needs to be submitted for processing. Otherwise, if no external file upload or user/customer payment Account(s) in the file, PISPs should allow users/customers to either:
| PISP | Required
|
3 | Minimum Set of Parameters:
Note: For batch payments this will only hold if these parameters will need to apply to all the transactions within the batch
| PISP | Required |
4 | User/Customer Consent to PISP: PISPs must request for the user's/customer's consent to the payment clearly displaying any of the following information if specified by users/customers or pre- populated by PISPs:
CX consideration:
| PISP | Required |
5 | CX consideration:
SCA Authentication (including dynamic linking) must be the only action required at the ASPSPs (unless supplementary information required, refer to section 1.1.3). The ASPSP authentication must have no more than the number of steps that the User/Customer would experience when directly accessing the ASPSP channel CX consideration:
| ASPSP | Required |
6 | Supplementary/ Missing Payment Information: Although the payee details and total amount are known to the ASPSP before the User/Customer is authenticated,
CX consideration:
| ASPSP | Required |
7 | PISP Confirmation PISPs must display the information received from the ASPSP. This information may include:
If received by ASPSPs, PISPs must display any of the following information regarding initiation and execution of the payment:
| ASPSP
| Required
|
8 | Further Payment Status Update PISPs must follow up with ASPSPs in order to check and update the users/customers with the most updated information that can be received by ASPSPs in relation to the execution of the payment. For more details on Payment Status, please also refer to section Payment Status | PISP | Required |
3. API specification: Brief description
3.1 Bulk/Batch Payment Consents
This API Specification document details out the Bulk/Batch Payment Consent resource is used by a PISP to register an intent to initiate a File Payment.
3.2 Bulk/Batch Payments
This API Specification document details out the Bulk/Batch Payment resource is used by a PISP to initiate a File Payment.