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Open Banking API specifications support Payment Initiation Services (PIS) that enable a PISP to initiate a payment order, with the PSU's explicit consent, from their online payment account held at their ASPSP. The PISP is then further able to retrieve the status of a payment order. This section describes how each of the Participants (PISPs and ASPSPs) in the delivery of these services can optimise the customer experience for these services. Furthermore, it provides clarifications to participants on the usage of the APIs, and best practice guidelines for implementation of the customer journeys. We have illustrated three variations for the single domestic payment use case. These variations are applicable to the other payment use cases as well.
Please note that ASPSPs do not need to support the initiation of certain payment methods described in this section by a PISP, where the ASPSP does not support such transactions through their own channels (such as international transactions and bulk payment files).
End to End User flow:
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2. CX Guidelines
2.1 Single Domestic Payments – a/c selection @PISP
2.1.1 User Journey
PSUs can initiate, by providing their consent to PISPs, an instruction to their ASPSPs to make a onetime payment for a specific amount to a specific payee where all information for a complete payment order (including the PSUs’ account details) is passed from PISPs to ASPSPs. Once PSUs have been authenticated in ASPSPs domain, PSUs must be directed back to the PISP domain.
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2.1.2 Customer Experience Checklist and CX Considerations
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Requirements and Considerations
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Participant
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Implementation Requirements
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1
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Minimum Set of Parameters
PISPs must either allow PSUs to specify the below minimum set of parameters or pre-populate them for the PSUs:
Payment Amount and Currency (BHD for Bahrain implementations)
Payee Account Name
Payee Account Identification details (e.g. account number and full IBAN )
Payment Reference
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PISP
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Required
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2
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PSU payment Account Selection
PISPs must provide PSUs at least one of the following options:
Enter their Payer's payment Account Identification details
Select their Account Identification details (this assumes they have been saved previously)
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PISP
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Required
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3
PSU Consent to PISP
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. Version Control
Version | Date | Description of Changes |
Bahrain OBF v1.0.0 | 25th Aug 2020 | Initial Release |
2. Introduction
Single domestic payment allows the user/customer to post his/her consent to the PISPs to make a onetime payment for a specific amount to a specific payee immediately, wherein the PISP provides this instruction to the customer’s ASPSPs. This use case details out the customer experience guidelines and technical API specifications that are required to be developed and followed by both ASPSPs and PISPs. This use case is applicable to both retail and corporate customers. Depending on a few decision points (as explained in the End to End user flow), three variations of the user journey have been mapped and explained in detail in the section below.
A Few sample domestic payments may include account to account transfers, loan re-payment, university/exam fee payments, merchant payments (including bill payments for electricity, water, telephone, cab, and ticket), credit card payments, restaurant/hotel payments, E-commerce payment, wallet payments, Invoice and other corporate payments.
This section describes how each of the Participants (PISPs and ASPSPs) involved in the delivery of these services can optimise the customer experience for these services. Furthermore, it provides clarifications to participants on the usage of the APIs, and best practice guidelines for implementation of the customer journeys.
End to End User flow:
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3. Customer Experience Guidelines
3.1 Single Domestic Payments – A/C Selection @PISP
3.1.1 Customer Experience Journey
Users/Customers can initiate, by providing their consent to PISPs, an instruction to their ASPSPs to make a onetime payment for a specific amount to a specific payee where all information for a complete payment order (including the users/customers account details) is passed from PISPs to ASPSPs. Once users/customers have been authenticated in ASPSPs domain, users/customers must be directed back to the PISP domain.
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3.1.2 Customer Experience Checklist and Customer Experience Considerations
S.No. | Customer Experience Checklist and Customer Experience Considerations | Participant | Implementation Requirements | ||||
1 | Minimum Set of Parameters PISPs must either allow users/customers to specify the below minimum set of parameters or pre-populate them for the users/customers:
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PISP |
Required
Recommended | 4 |
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PISP |
Required |
2 | User/Customer payment Account Selection PISPs must provide users/customers at least one of the following options:
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PISP |
Required | ||||
3 | User/Customer Consent to PISP PISPs must request for the users'/customers' consent to the payment in a clear and specific manner. PISPs must display the following information in the consent screen:
o Note 1: if user/customer payment Account identification is selected in S.No. 2, PISPs should mask the user/customer payment Account details on the consent screen. Otherwise, or if the user/customer payment Account identification has been input by users/customers in S.No. 2, PISPs should not mask these details to allow users/customers to check and verify correctness For Payee Account Identification details (e.g. IBAN, PAN):
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ASPSPPISP |
Required
5 ASPSPs must display as minimum the Payment Amount, Currency and the Payee Account Name to make the PSU aware of these details (unless an SCA exemption is being applied). These details must be displayed as part of the authentication journey on at least one of the following screens without introducing additional confirmation screens (unless supplementary information is required, refer to section 1.1.3. CX consideration: ASPSPs should inform PSUs about their “point of no return” for making the payment and that their payment will be made after authentication occurs. Example wording: “Authenticate to make payment” For recognition based biometrics (e.g. Face ID) which can be more immediate the biometric authentication should be invoked after a delay or through a call to action to allow the PSU the ability to view the details
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4 | CX consideration:
SCA-Strong Customer Authentication SCA must be the only action required at the ASPSPs (unless supplementary information required). The ASPSP authentication must have no more than the number of steps that the user/customer would experience when directly accessing the ASPSP channel. CX consideration:
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ASPSP |
Required | ||||
5 | ASPSPs must display as minimum as the Payment Amount, Currency and the Payee Account Name to make the user/customer aware of these details (unless an SCA exemption is being applied). These details must be displayed as part of the authentication journey on anyat least one of the following screens without introducing additional confirmation screens (unless supplementary information is required):
Note: Displaying the balance in this instance need not require any additional strong customer authenticationcustomer authentication CX consideration:
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ASPSP |
Required | ||||
6 | PISP Confirmation PISPs must display the information received from the ASPSP. This information may include:
If received by ASPSPs, PISPs must display any of the following information regarding initiation and execution of the payment: The expected payment execution date & time The expected settlement date & time (i.e. the value date of the payment) The ASPSP charges (where applicable)
CX consideration: If PSUs from ASPSP, PISPs must display the following additional information:
In case of payment cancellation, CX consideration:
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PISP
| PISP
Required
Required | ||||
7 | Further Payment Status Update PISPs mustfollow up with ASPSPs in order to check and update the PSUs users/customers with the most updated information that can be received by ASPSPs in relation to the execution of the payment. For more details on Payment Status, please also refer to section Payment Status. |
PISP |
Required |
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3.2 Single Domestic Payments –
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A/
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C Selection @ASPSP
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3.2.1
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Customer Experience Journey
There are may be cases where the payment order submitted by PISPs to ASPSPs is incomplete, such as where PSU user/customer account selection has not yet occurred. In these scenarios, Open banking Banking guideline considers that SCA only needs to be obtained once, as part of the initial interaction between the ASPSP and PSUuser/customer. The fact that the PSU user/customer has to then carry out account selection or provide other information does not invalidate the SCA just performed by the ASPSP.
Equally, the display of the account balance by the ASPSP as part of the account selection process in the payment initiation journey should not require an additional application of SCA.
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3.2.2 Customer Experience Checklist and
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Customer Experience Considerations
Requirements and Considerations | ParticipantS.No. | Customer Experience Checklist and Customer Experience Considerations | Participant | Implementation Requirements | |
1 | Minimum Set of Parameters PISPs must either allow PSUs users/customers to specify the below minimum set of parameters or pre-populate them for the PSUsusers/customers:
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PISP PISP |
Required Required | ||
2 | PSU User/Customer payment Bank ASPSP Selection PISPs must provide PSUs users/customers with the following options:
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PISP | PISP
Required | ||
3 | PSU User/Customer Consent to PISP PISPs must request for the PSUsusers'/customers' consent to the payment initiation in a clear and specific manner. PISPs must display the following information in the consent screen:
For Payee Account Identification details (e.g. account number and full IBAN, PAN):
CX consideration:
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PISP |
Required Required | ||
4 | CX consideration:
SCA-Strong Customer Authentication ASPSPs must apply SCA including dynamic linking, unless an exemption applies. The ASPSP authentication must have no more than the number of steps that the PSU user/customer would experience when directly accessing the ASPSP channel. |
ASPSP ASPSP |
Recommended
Required | ||
5 | PSU User/Customer payment Account Selection ASPSPs must allow PSUs user/customers to select the payment account to complete the payment order for execution. CX consideration: Once the PSUuser/customer has selected their account, the ASPSPs shouldmust display the following information to the PSUuser/customer:
ASPSPs should inform PSUs about their “point of no return” for making the payment and that their payment will be made after pressing the Proceed button. Example wording: “Press Proceed to make payment"user/customer for payment ASPSPs must allow PSUsusers/customers to review as a part of the authentication process the information described above in #5. The PSUuser/customer can either proceed with the payment or cancel it, on the same screen, using options with "equal prominence". CX consideration:
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ASPSP |
Required
Recommended | ||
6 | PISP Confirmation PISPs must display the information received from the ASPSP. This information may include:
If received by ASPSPsfrom ASPSP, PISPs must display any of the following information regarding initiation and execution of the payment: The expected payment execution date & time The expected settlement date & time (i.e. the value date of the payment) additional information:
In case of payment cancellation, CX consideration:
| PISP
PISP | Required Required | ||
7 | Further Payment Status Update PISPs must follow up with ASPSPs in order to check and update the PSUs users/customers with the most updated information that can be received by ASPSPs in relation to the execution of the payment. For more details on Payment Status, please also refer to section Payment Status. |
PISP | Required | ||
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3.3 Single Domestic Payments –
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A/
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C Selection @PISP/ASPSP (Supplementary
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Information)
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3.3.1
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Customer Experience Journey
In some scenarios, an additional step in ASPSPs' journeys may be required to display supplementary information to PSUsusers/customers. ASPSPs should determine the situations where this supplementary information is required, having regard to the principle that parity should be maintained between Open Banking journeys and ASPSPs’ online channel journeys, such that if supplementary information is not provided within the ASPSPs' online channels directly to PSUsusers/customers, then it must not be provided during an Open Banking PIS Payment Initiation Service journey. ASPSPs should also ensure that this information does not constitute an obstacle or additional check on the consent provided by the PSU user/customer to the PISP.
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Note: The user/customer journey shown below is for a/c selection @PISP and similar variation will also apply in the a/c selection @ASPSP.
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3.3.2 Customer Experience Checklist and Customer Experience Considerations
S.No. | Customer Experience Checklist and |
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Requirements and Considerations | Customer Experience Considerations | Participant | Implementation Requirements | |
1 | Minimum Set of Parameters PISPs must either allow PSUs users/customers to specify the below minimum set of parameters or pre-populate them for the PSUsusers/customers:
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PISP PISP |
Required Required | |
2 | PSU User/Customer payment Account Selection PISPs must provide PSUs users/customers at least one of the following options:
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PISP |
PISP Required | |
Required
3 | PSU User/Customer Consent to PISP PISPs must request for the PSUsusers'/customers' consent to the payment initiation in a clear and specific manner. PISPs must display the following information in the consent screen:
o Note 1: if PSUuser/customer payment Account identification is selected in item #2S.No. 2, PISPs should mask the PSUuser/customer payment Account details on the consent screen. Otherwise, or if the PSUuser/customer payment Account identification has been input by PSUs in item #2users/customers in S.No. 2, PISPs should not mask these details to allow PSUsusers/customers to check and verify correctness user/customer payment Account identification is provided by PSUs in item #2users/customers in S.No. 2, PISPs couldmay use this to identify and display the ASPSP without having to ask PSUuser/customer For Payee Account Identification details (e.g. account number and full IBAN, PAN):
CX consideration:
Example wording: "You will be securely transferred to YOUR ASPSP to authenticate and make the payment" |
PISP |
Required
Recommended | |
4 | CX consideration:
SCA-Strong Customer Authentication ASPSPs must apply SCA including dynamic linking, unless an exemption applies. The ASPSP authentication must have no more than the number of steps that the PSU user/customer would experience when directly accessing the ASPSP channel. |
ASPSP ASPSP |
Recommended
Required | |
5 | Additional Supplementary Information ASPSPs must be able to introduce a step as part of the authentication journey to display supplementary information associated with that payment if required. If the supplementary information screen is displayed ASPSPs must display as minimum the Payment Amount, Currency and the Payee Account Name to make the PSU aware of these details CX consideration: ASPSPs should display to PSUsto users/customers all the payment instruction information received from PISPs together with the supplementary information. This information may include the following:
ASPSPs must allow users/customers to review as a part of the authentication process any supplementary Information. The PSUuser/customer can either proceed with the payment or cancel it on the same screen with supplementary information details, using options with "equal prominence“options with "equal prominence“ CX consideration:
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ASPSP |
Required | |
6 | PISP Confirmation PISPs must display the information received from the ASPSP. This information may include:
If If received by ASPSPsfrom ASPSP, PISPs must display any of the following additional information regarding initiation and execution of the payment:
CX consideration: If PSUs
In case of payment cancellation, CX consideration:
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PISP
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PISP Required
Required | |
7 | Further Payment Status Update PISPs must follow up with ASPSPs in order to check and update the PSUs users/customers with the most updated information that can be received by ASPSPs in relation to the execution of the payment. For more details on Payment Status, please also refer to section Payment Status. |
PISP |
Required | |
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3.3.3 List of Supplementary Information:
ASPSPs ASPSPs mustdetermine the situations where Supplementary Information is required to be shown to the PSUuser/customer, having regard to the principle that parity should be maintained between Open Banking journeys and ASPSP direct online channel journeys. Supplementary Information may be required :
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Where fees, charges or Forex apply
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Where interest rates apply
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To facilitate confirmation of payee (for Bahrain implementations, where ASPSPs applied COP validation and found inconsistency between payee account name and payee account details)
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(illustrative):
Where fees, charges or Forex apply
Where interest rates apply
To display a user/customer warning that the relevant payment account will become overdrawn/exceed an overdraft limit as a result of the intended payment
If the relevant payment submission cut-off time has time has elapsed and the ASPSP wishes to offer an execution date/time
Where the PSU user/customer has been identified by the ASPSPs as a vulnerable customer (who therefore receives tailored journeys and messages in ASPSP’s own online platforms)
To show value-add information based on functionality implemented by ASPSPs in competitive space which provides positive customer outcome (e.g. cash flow prediction engine)
For high-value transactions using a different payment scheme
Where the payments may be duplicated by the customer in a short period (e.g. ASPSP may display a warning that payment appears to be duplicated)
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4. API specification: Brief
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Description
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4.1 Domestic
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Payment Consents
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This API Specification document page details out the domestic payments consent -payment-consents resource that is used by a PISP to register an intent to initiate a Domestic Payment.
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4.2 Domestic Payments
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This API Specification document page details out the domestic-payments resource that is used by a PISP to initiate a Domestic Payment.
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