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1. Introduction
Single international payment International Payment allows the user/customer to post his/her consent at PISP to make an onetime international a one-time International payment for a specific amount to a specific payee, wherein the PISP provides this instruction to the customer’s ASPSPs (Banks). This use case details out the Customer Experience Guidelines and Technical API Specifications that are required to be developed and followed by both ASPSPs (Banks) and PISPs. The use case is applicable to both retail and corporate customers.
Few sample international payments may include supplier payments (B2B), international remittances (P2P), international university/exam fee, e-commerce payments and other corporate payments.
2. CX Guidelines
2.1 Single International Payment
2.1.1 User Journey
UsersUser/Customers Customer can initiate, through PISPs, single international payments Single International Payments from their BHD or foreign currency payment accounts. Payments can be made in any currency and to any country, using a number of routing options in order to meet the priority required, provided that functionality is available to usersuser/customers customer when making international payments directly from their online payment account.
The authentication approach used in this journey replicates journey 1.1.3single domestic payment-a/c selection @PISP (supplementary info)*, where there is supplementary information to be displayed. If the payment order is incomplete then the principles of journey 1.1.2 single domestic payment-a/c selection @ASPSP* will apply. If all details of the payment order are provided by PISPs and ASPSP ASPSPs (Banks) decide not to display any supplementary information, then the principles of 1.1.1 may also be applied.journey single domestic payment-a/c selection @PISP* will apply.
These variations are defined in working document 1.
2.1.2 CEG Checklist and CX Considerations:
S. No. | Requirements and Considerations | Participant | Implementation Requirements | |||||||||||
1 | Minimum Set of Parameters: PISPs must either allow | usersuser/ | customers customer to specify the below minimum set of parameters or pre-populate them (e.g. in cases of supplier invoice payments or ecommerce journeys):
CX consideration: PISPs | could may display an indicative FX rate for the payment currency pair if: | Users
| Customers
| Users
| Customers
In that case, PISPs must clearly indicate to | usersuser/ | customers customer that the FX rate displayed is indicative and may be different to the FX rate to be provided by their ASPSPs (Banks) If the PISP has the ability to provide any actual FX rate quote to the user/customer at this stage (e.g. having implemented a quoting mechanism with the ASPSP | (Bank) | ) then the PISP should be able to display the actual FX rate to be used for the transaction | PISP | Required |
2 | User/Customer payment Account Selection PISPs must provide users/customers at least one of the following options:
| PISP | Required | |||||||||||
3 | User/Customer Consent to PISP: PISPs must request for the users'user/customerscustomer' consent to the payment in a clear and specific manner. PISPs must display the following information in the consent screen:
For Payee Account Identification details (e.g. IBAN)
CX consideration:
| PISP | Required | |||||||||||
4 | CX consideration: Generic PISP to ASPSP (Bank) redirection screen and message.SCA- Strong Customer Authentication SCA Authentication (including dynamic linking) must be the only action required at the ASPSPs(Banks) (unless supplementary information required, refer to section 1).1.3). The ASPSP (Bank) authentication must have no more than the number of steps that the user/customer would experience when directly accessing the ASPSP (Banks)channel. | ASPSP (Bank) | Required | |||||||||||
5 | Additional Supplementary Information / Additional Payment Order Details ASPSPs (Banks) must be able to introduce a step as part of the authentication journey to display supplementary information associated with that payment, if required. Moreover, ASPSPs (Banks) must allow the user/customer to provide additional details related to the payment order during the authentication journey (authentication and supplementary information screens) such as for example, the account for the payment. The information to be provided in the supplementary information / additional payment order details screen may include:
ASPSPs (Banks) must display to the user/customer the FX currency conversion rate to be used for the payment order. This FX rate can be:
CX consideration:
| ASPSP (Bank) | Required | |||||||||||
6 | PISP Confirmation If received from ASPSPs (Banks), PISPs must display the information received from the ASPSP (Bank). This information may include:
If received by ASPSPs (Banks), PISPs must display any of the following information regarding initiation and execution of the payment:
CX consideration:
| ASPSP (Bank)
| Required
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7 | Further Payment Status Update PISPs must follow up with ASPSPs (Banks) in order to check and update the users/customers with the most updated information that can be received by ASPSPs (Banks) in relation to the execution of the payment. For more details on Payment Status, please also refer to section Payment Status | PISP | Required |
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The FX currency conversion rates applicable to international payments and the charges incurred by usersuser/customers customer constitute supplementary information and thus the international payments journey follows the same approach as the one-off domestic single payment time Domestic Single Payment with supplementary information.
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