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Customer Experience Checklist and Customer Experience Considerations

Participant

Implementation Requirements

 

 

1

ASPSP ASPSPs must allow user/customer to view a list of connected AISP service providers and allow user/customer to select the AISP for access revocation.

ASPSPs must display the AISPs trading name/brand name (i.e. the Client Name in the software statement) to the user/customer on any Access Dashboards. They do not need to display the registered company name of the AISP even if it is different.

CX consideration:

  • ASPSP ASPSPs should provide user/customer with multiple selection options to manage/revocate access

  • ASPSPs should offer a functionality (e.g. search, sort, filter) to enable a user/customer to search for the relevant access

 ASPSP

 Required

 

2

ASPSPs must describe the data being accessed for the selected AISP using the structure and language recommended by Bahrain OBF. ASPSPs should present the data at a Data Cluster level and allow the user/customer to expand the level of detail to show each Data Permission.

ASPSPs must make available on all digital channels an access dashboard which allows user/customers to view access which has been previously granted and it must be easy and intuitive for user/customers to find and use.

The Access Dashboard must also describe:

  • The status of the access e.g. Active/Inactive

  • When the AISP’s access to the account(s) will expire, if available

  • The date the authorisation was granted

  • And may include the date of last access

ASPSP

Required

3

ASPSPs must advise user/customers that they should contact the associated AISP to inform them of the cancellation of access and/or understand the consequences of doing so before the user/customer confirms the revocation of access

ASPSP

Required

4

The access dashboard must allow a user/customer to view or cancel the access they have given consent to. These functions “cancel access” and “back” should be given equal prominence

 ASPSP

Required

5

ASPSPs must inform the user/customer via their own channels (for example via SMS or via a notification on their mobile phone or via in screen messages) that AISP will no longer have access to their account

ASPSP

Required

 

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