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This section describes how each of the Participants (PISPs and ASPSPs) involved in the delivery of these services can optimise the customer experience for these services. Furthermore, it provides clarifications to participants on the usage of the APIs, and best practice guidelines for implementation of the customer journeys.

End to End User flow: 

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2.  Customer Experience Guidelines

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Note: The user/customer journey shown below is for a/c selection @PISP and similar variation will also apply in the a/c selection @ASPSP.

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2.3.2 Customer Experience Checklist and Customer Experience Considerations

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